Business Information Officer

FULL-TIME POSITION: BILINGUAL

Proficiency in both of Canada’s official languages

Salary: based on experience

The World Trade Centre Winnipeg (WTC Winnipeg) provides assistance and support to Manitoba companies looking to expand beyond Manitoba’s borders and provides services to international companies looking to do business with Manitoba companies. The organization is looking for a bilingual individual (French and English) to fill two Business Information Officer positions at the head office in Winnipeg.

Position summary

The person is responsible for providing clients with reliable, up-to-date and useful information and tools related to business start-up and expansion, import-export, government programs available, in both official languages (French and English).

Duties and Responsibilities

  • Acts as the first point of contact for clients seeking to start, grow or expand their business by providing assistance by phone, in person, email, or video conference
  • Provides business information services related to finance, marketing and regulation
  • Actively contributes to the promotion of programs, services, projects and the development of marketing and sales strategies
  • Transmit information on available government programs and refer entrepreneurs and businesses to provincial and federal programs adapted to their needs
  • Enter information on clients and any follow-ups done in the database software (client relationship management)
  • Conducts market research using public and private databases
  • Participates in various business networking sessions to keep abreast of the latest local business support initiatives to ensure that business clients benefit them
  • Performs all other related duties as assigned by his/her supervisors

Essential skills or Competencies

  • Certificate in a business studies or business management program, or an equivalent combination of education and experience in the areas of small business development and operations
  • Minimum of three (3) years of experience in a similar position
  • Experience in client services including business information services and client diagnosis/needs assessment
  • Working knowledge of business terminology, business start-up, business finance, the business planning process and business development resources
  • Analytical and problem-solving skills, as well as strong research skills
  • Ability to liaise with a wide range of contacts at all levels of government and the private sector
  • Proficiency in both of Canada’s official languages
  • Excellent verbal and written communication skills
  • High level of attention to detail, accuracy and professionalism
  • Flexibility and willingness to adapt to changing circumstances in a multi-tasking work environment
  • Time management skills and ability to prioritize and multi-task in a fast-paced environment
  • Maintains strong internal and external working relationships
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • Hands-on experience with Customer Relationship Management (CRM) software: will be considered an asset

Other information

  • May be required to work some evenings and weekends
  • Must be flexible and able to adapt to various demands and priorities
  • Must be able to deal with frequent interruptions at work
  • May be required to work off-site for events in urban and rural communities
  • Must have a valid driver’s license and access to a vehicle
  • WTC Winnipeg offers a comprehensive compensation package with competitive benefits (group insurance and RRSPs) and flexible working conditions
  • WTC Winnipeg is committed to creating a dynamic and inclusive environment where all team members and clients feel respected. We consider all applicants for employment without regard to gender, ethnicity, religion, health status or any other protected status
  • WTC Winnipeg welcomes applications from people with disabilities. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process
  • WTC Winnipeg is open to hybrid or remote work. However, this position requires the individual to work at the head office located in Winnipeg (219 Provencher Blvd., 3rd floor).

Application

To apply, in confidence, please email your resume in French and a letter of intent – in French and English to the attention of Joelle Boisvert, Director of Human Resources at careers_emplois@wtcwinnipeg.com.

We thank all those who apply. Only the applicants who are to be considered in more details will be contacted.