Position summary

The individual is responsible for providing clients with reliable, up-to-date and useful information and tools related to business start-up and expansion, import-export, government programs available, in both official languages (French and English).

Duties and responsibilities

• Acts as the first point of contact for clients seeking to start, grow or expand their business by providing assistance by phone, in person, email, or video conference
• Provides business information services related to finance, marketing and regulation
• Actively contributes to the promotion of programs, services, projects and the development of marketing and sales strategies
• Transmits information on available government programs and refers entrepreneurs and businesses to provincial and federal programs adapted to their needs
• Enters information on clients and any follow-ups done in the client relationship management software
• Conducts market research using public and private databases
• Participates in various business networking sessions to keep abreast of the latest local business support initiatives
• Performs all other related duties as assigned by supervisors
• Supports advisors in the delivery of client services and programs where required

Essential skills and competencies

• Certificate in business studies or business management program, or an equivalent combination of education and experience in the areas of small business development and operations
• Minimum of one (1) year of experience in a similar position
• Experience in client services including business information services and client diagnosis/needs assessment
• Working knowledge of business terminology, business start-up, business finance, the business planning process and business development resources
• Analytical and problem-solving skills, as well as strong research skills
• Proficiency in both of Canada’s official languages
• Excellent verbal and written communication skills
• High level of attention to detail, accuracy and professionalism
• Time management skills and ability to prioritize and multi-task in a fast-paced environment
• Maintains strong internal and external working relationships
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Hands-on experience with Customer Relationship Management (CRM) software: will be considered an asset

Other information

• Hybrid office work
  • Min 3 days per week at head office in Winnipeg, Manitoba
  • Max 2 days per week from home
• May be required to work some evenings and weekends
• Must be flexible and able to adapt to various demands and priorities
• Must be able to deal with frequent interruptions at work
• May be required to work off-site for events in urban and rural communities

About World Trade Centre Winnipeg

The World Trade Centre Winnipeg (WTC Winnipeg) is a member of the World Trade Centre’s Association, the leading international trade network, representing more than 300 World Trade Centre’s in nearly 100 countries.

The WTC Winnipeg provides support to Manitobans looking to start a business, and companies looking to expand beyond Manitoba.

Benefits of the organization

• Competitive Salary
• Chambers of Commerce Group Benefits Program
• Matched RRSP Contributions
• Professional Development
• Subsidized Parking
• Telecommunications allowance
• Hybrid work environment
• Flexible Schedule
• Social Committee
• Time off between Christmas and New Years

How to apply

Apply by sending your cover letter and resume to careers_emplois@wtcwinnipeg.com

This position will remain open until filled.